Friday, September 19, 2008

Negotiate like a cash buyer

The Blank Check puts you in control

Save money: Get car financing at a low APR and your Blank Check^® as soon as the next day.
Save time: Know your terms up front and avoid the financial paperwork.
Stay in control: Shop like a cash buyer and focus on getting your best price.

Negotiate like a cash buyer—focusing on price, not car financing

Apply now and get a response within minutes
Lock in a low rate for 45 days
Use your Blank Check to buy a new or used car from any

Franchised dealership

A franchised car dealership sells new and used cars for auto manufacturers such as Ford, General Motors, Honda, and other major brands. The manufacturer is often listed in the dealership’s name.
You may also purchase a used vehicle from CarMax or the following rental agencies: Enterprise, Hertz, Budget and National.

With a Capital One Auto Finance^® loan, you’ll receive our exclusive Blank Check — a real check that you can use to buy the new or used car you want. It’s easy and convenient. Just make out your Blank Check to a dealer for the purchase price and down the road you go.

Buying a used car

Buying a used car? Lock in your low rate for 45 days

Apply today – get pre-approved before you shop
Negotiate like a cash buyer with our exclusive Blank Check^®
Save time at the dealership

When you’re pre-approved for a used auto loan from Capital One Auto Finance^®, it puts you in control at the dealership. You know all your loan terms up front so you can save time, eliminate the financial paperwork and focus on price and the car you want. With our exclusive Blank Check, you can shop at any

Franchised dealership

A franchised car dealership sells new and used cars for auto manufacturers such as Ford, General Motors, Honda, and other major brands. The manufacturer is often listed in the dealership’s name.

You may also purchase a used vehicle from CarMax or the following rental agencies: Enterprise, Hertz, Budget and National.

Franchised dealership

A franchised car dealership sells new and used cars for auto manufacturers such as Ford, General Motors, Honda, and other major brands. The manufacturer is often listed in the dealership’s name.

You may also purchase a used vehicle from CarMax or the following rental agencies: Enterprise, Hertz, Budget and National.

Managing Your Account FAQs

1.	How long does it take for a payment to post to my auto loan account?

All payments are posted at the close of business on the business day they are received. After your payment has posted, it will be processed and appear on your account the following business day. To get your most recent payment history, view it online by logging in to your account.

Please allow a minimum of seven business days for your payment made by mail to be received.

2.	Can I make extra payments? If so, how will the extra payments be applied to my account balance?

Yes, you can make payments to your loan at any time. Extra payments are applied as a principal reduction on your next month’s payment and then to unpaid fees, if any.

3.	I had a fee on my account and I tried to pay it last month. My invoice shows the payment I made was allocated to my next month’s payment instead of the fee. Why?

Your payment was applied to you next month's payment because your payment was received after your payment due date.

Payments received are posted to your account in the following order:

1) current payment due, including any past due payments, then
2) any unpaid fees.

Payments will only be applied to unpaid fees when your payment is received before the due date of the current payment due, or when there is no payment due.

4.	Can I make a payment online for more or less than my regular payment amount?

Online payments will be accepted for any amount between your normal payment amount and up to three times your monthly payment amount. For example, if your monthly payment amount is $250, you may make an online payment for any amount between $250 and $750.

5.	How can I make a one-time payment?

You can make a one-time online payment by logging in to your account and clicking on the “Payments” button next to your auto loan. Next, click the “One-time Payments” button and follow the directions. You will need your bank account information to complete the transaction.

6.	How do I set up recurring payments?

You can set up recurring payments by logging in to your account and clicking on the “Payments” button next to your auto loan. Next, click the “Recurring Payments” button, and follow the directions. You will need your bank account information to set up your transactions.

7.	Are there any additional fees associated with online payments?

There are no additional fees for making online payments.

8.	Can I make an auto loan payment with my credit or debit card?

No. Capital One Auto Finance does not accept credit or debit cards for making an auto loan payment.

9.	Can I payoff my auto loan through Capital One Online Banking?

No. Customers wishing to payoff their loan balance in full should contact Capital One Customer Service at 800-946-0332.

10.	What is the difference between current balance and “total amount due?”

The current balance reflects only the principal balance of your loan. Total amount due includes the principal balance, accrued interest and any applicable fees.

11.	When will phone or Web payments post to my online account balance?

All payments received before 5 p.m. eastern time are posted at the close of business on the business day they are received. Payments received after 5 p.m. eastern time, on weekends, or other non-business days such as federal holidays, will post at the close of the next business day. After your payment has posted, it will be processed and appear on your account the following business day.

Example: Payments received on Tuesday before 5 p.m. eastern time will be visible on Wednesday, assuming neither of these days is a federal holiday.

View your most recent payment history online by logging in to your account.

12.	Where can I find my payoff balance?

Your loan payoff balance can be viewed online by logging in to your account. The balance quoted is good for 10 days, to allow ample time for your payoff to be received and posted. Any overpayment will be refunded within 30 days.

13.	After I have paid off my loan, when will I get my title?

The time it takes to receive your title varies. It could take up to 30 days to release your title. However, if you paid your balance with guaranteed funds, such as a bank issued Cashier’s Check, it could be released in as little as seven business days. Your state’s processing requirements also affect the outcome, as some states process titles electronically, while others do not. Contact your local titling or registration authority to determine its title transfer process.

For more detailed information on your Capital One account, please call Capital One Customer Service at 800-946-0332.

14.	I want to sell my car, but I have an outstanding balance. How can I get my title so I can give it to the buyer?

Capital One Auto Finance only releases a title or its equivalent, when the loan is paid in full.

15.	I moved to a different state, how do I get a copy of my title to register my car?

Refer to your new state of residence for its registration requirements. If your new state requires a copy of the title in order to register your car, please fax a titling or registration authority form to Capital One at 916-854-5616.

16.	If my name has changed, how do I change it on my title?

17.	Do I have to continue making payments if I was involved in an accident and my insurance company says my vehicle is a Total Loss?

Borrowers are responsible for making their monthly payment until the loan is paid in full. If a Total Loss event has occurred, please call Capital One Customer Service at 800-946-0332 and provide us with your complete insurance information, so we can begin working toward a final settlement with your insurance. You will need to provide us with your insurance policy number, date of loss, settlement amount, adjustor name and contact information. You may also have your insurance adjustor contact us on your behalf.

You will be responsible for any balance, if one remains, after your insurance pays the settlement. If you have GAP insurance or other debt protection coverage, Capital One will be able to provide you the information needed to file the necessary claims.

18.	I was involved in an accident and my insurance company issued me a check made payable to Capital One Auto Finance (or its subsidiaries.) How do I get this check endorsed?

Send the check along with any requested supporting documentation to Capital One Auto Finance directly. Our support team will endorse the settlement check and overnight it to the body shop. You’ll need to call 800-946-0332 to notify Capital One Auto Finance customer service of your accident. Please provide your insurance policy number, date of loss, settlement amount, adjustor name and contact information. You will also need to provide the Capital One customer service agent with complete body shop details.

19.	I was involved in an accident and my insurance company says my vehicle is a Total Loss. I purchased GAP coverage from the dealer. How do I file a claim?

Please refer to your GAP policy for specific information on coverage and how to file a claim. If you can not locate the GAP policy you purchased from the dealer, please contact the dealer directly to obtain a copy.

Online Banking Enrollment

Welcome to Online Banking. Using our secure and easy online enrollment process, you'll be able to access your Capital One Auto Finance loan account within minutes to set up automatic payments, manage your account and more.

You can enroll in Online Banking as soon as you’ve received your Welcome Letter. You will typically receive your Welcome Letter via U.S. Mail within 7-10 business days of Capital One finalizing your loan. If you have questions about or problems receiving your Welcome Letter, please contact us at 1-800-946-0332.

There are three simple steps to the enrollment process:

Step 1: Review and accept the Online Banking Terms and Conditions.
Step 2: Verify your identity as the account holder.
Step 3: Create your login User ID and Password and select your Security Questions.

To get started you'll need the following:

Your auto loan account number and payment amount (included in your Welcome Letter)
Your Social Security Number
A valid e-mail address

Our Privacy Commitment

Our Privacy Commitment to You
At Capital One,^® we are committed to providing you with financial products and services to meet your needs. Our commitment includes protecting personal information we retain about you (referred to as "information" in this notice) when you apply for or obtain a product from us to be used primarily for personal, family or household purposes.

We want to earn your trust by providing strict safeguards to protect information about you as we continue to bring you valuable products and services. Please read this online notice to learn about your privacy rights. Should any changes occur to this notice in the future, you will be able to determine this by referring to the "Last Revised" date at the bottom of this privacy statement.

Entities sending this notice:

Capital One Bank (USA), N.A.
Capital One e-Commerce, Inc.
Capital One Insurance Agency, Inc.
Consumers Direct Agency, Inc.
Capital One Auto Finance, Inc.
Capital One Home Loans, LLC
Onyx Acceptance Corporation
GreenPoint Mortgage

This Privacy Notice only applies to each of the entities above and, unless otherwise noted, their subsidiaries (collectively, the “Capital One Entities”). In the future, the Capital One Entities may decide to change the policies and procedures described in this privacy notice. We will notify you of significant changes by sending you an updated version of this privacy notice that includes these changes.

This notice does not apply to any other company within the Capital One organization, including Capital One, N.A. (formerly Hibernia National Bank); Capital One Investments, LLC (formerly Hibernia Investments, L.L.C.); Capital One Southcoast, Inc.; and North Fork Bank (now operating as a division of Capital One, N.A.); as well as their subsidiaries. This notice also does not apply to Capital One Auto Finance Drive One Customers. If you are a customer of a Capital One entity not listed above, please refer to the privacy notice sent to you by that Capital One entity. You may also visit our web site at www.capitalone.com.

For more information about our Privacy Practices, write to us at:
P.O. Box 30285
Salt Lake City, UT 84130-0285

Our Privacy Practices
Our Information-Sharing Practices Apply to:

Customers
Former Customers
Applicants

We Collect Information from:

Applications, questionnaires and other forms you submit (information such as your name, address and income)
Your transactions with us and others (information such as account balances, fees, payment history, checks, parties to transactions and credit card usage)
Our communications with you, including recent copies of checks and our responses to your inquiries
Credit bureaus (to determine your eligibility for credit or other financial products)
Public sources, including census data and real estate records
List vendors and membership lists, including magazine subscription lists
Web-based tools when you visit our Web sites, including “cookies”

We May Disclose the Information Described Above to:

Companies in our corporate group
Other financial services providers, such as credit bureaus, securities broker-dealers, insurance companies and other companies with which we have joint marketing agreements (CA Residents: other than as required or permitted by law, we will not disclose information about you to other financial service providers with which we have joint marketing agreements, unless you authorize us to do so)
Non-financial service providers, such as retailers, online and offline advertisers, airlines and companies who help market our products
Carefully selected business partners (e.g., so they can alert you to their valuable products and services)
Other third parties, including non-profit organizations, as required or permitted by law or when you permit us to share information about you

Our Security Practices
We Have Safeguards to Keep Information Confidential and Secure:

We maintain physical safeguards, such as secure areas in buildings; electronic safeguards, such as passwords and encryption; and procedural safeguards, such as customer authentication procedures to prevent ID theft.
At Capital One, access to information about you is restricted to authorized employees obtaining that information for business purposes.
We carefully select and monitor the outside companies that we hire to perform services for us, such as mail vendors who sent out our statements. We require them to keep customer information safe and secure, and do not allow them to use or share the information for any purpose other than the job they are hired to do.
We train our employees on these security procedures, and we conduct regular audits to verify our compliance with the procedures.

Your Opt-Out Choices
You have the right to limit when we may share information about you. You may also tell us when not to send you solicitations.

Limits on How We Share Information:

For each Capital One account you have, you may tell us not to share personal information about you with outside companies, except we may disclose information as required or permitted by law. For example, required disclosures are made to outside auditors and banking regulators, while permitted disclosures are made to vendors assisting us in opening, maintaining or servicing your account. (CA, ND and VT Residents: To the extent that related state law applies, other than as required or permitted by law, we will not disclose information about you outside our corporate group of companies, without your express authorization.)
For each Capital One account you have, you may tell us not to share any credit data about you (i.e. financial data we get from credit bureaus or from you that helps us determine your eligibility for credit) within our corporate group of companies; we do not disclose credit data outside our corporate group of companies. (VT Residents: To the extent that related state law applies, we will not disclose credit information about you within our corporate group of companies unless you authorize us to do so except as required by law.)

Limits on Solicitations from Us:

For each Capital One account you have, you may tell us not to solicit you by mail, telephone or e-mail for products and services that are not directly related to your account and that are outside our regular communications with you (such as your monthly statement, customer service e-mails or when you call our customer service center). If you tell us not to solicit you, we will not allow information about you that is shared among affiliates within the Capital One organization to be used for that purpose.
For further information about your rights in this section, contact us using the information provided below. (NV Residents: Pursuant to state law, if you would like more information regarding this notice or Nevada's law regarding corporate do-not-call registries, you can contact us at the toll-free number or address included in this notice or the Bureau of Consumer Protection, Office of the Nevada Attorney General at 555 E. Washington Street, Suite 3900, Las Vegas, Nevada 89101 (Phone: (702)486-3132. E-mail: BCPINFO@ag.state.nv.us)

How to opt out:

For each Capital One Account you have, if you have previously opted out and would like to keep the same preferences, you do not need to opt out again.

You may exercise one or more of your opt-out choices described:

Call us toll free: 1-888-817-2970; Hearing impaired: 1-800-206-7986
You can opt out of e-mail solicitations at: http://preferences.capitalone.com.

Please have your account numbers available.

Joint/Multiple accounts:

If you have a joint account, your opt out applies to every person on the account.
If you have multiple accounts with us (e.g., another credit card account, car loan, money market), you must opt out separately for each account.

Why We Collect and Share Information
By knowing more about our customers, we and our business partners can provide specialized products and services that may be of interest to you and your family. We can help protect you from identity theft and fraud by verifying your identity when you open an account with us and when you make transactions. Also, by using "cookies" when you visit our Web sites, we learn about which parts of these sites consumers find most useful.

ADDITIONAL INFORMATION

We or our representatives may contact you by telephone from time to time in connection with your account. Please note that we may monitor or record any calls we make or receive.

TX Residents: Capital One Auto Finance, Inc., is registered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Office of Consumer Credit Commissioner. Any consumer wishing to file a complaint against Capital One Auto Finance should contact the Office of Consumer Credit Commissioner through one of the means indicated below: In person or U.S. Mail: 2601 North Lamar Boulevard, Austin, Texas 78705-4207. Telephone No.: 800-538-1579. Fax No.: 512-936-7610. E-mail:consumer.complaints@occc.state.tx.us. Web site: www.occc.state.tx.us

Privacy and Security Tips to Protect Your Account

Protect your information. Never give your Social Security number or personal credit information over the phone or the Internet unless you initiate the communication. Keep your personal identification number (PIN) and password in a safe place. Try to memorize your PIN and password and do not write them down with your account information.
Destroy and/or securely store your account records. Tear or shred receipts, bank statements and unused credit card offers. Keep billing statements and other account related documents in a safe place.
Immediately report lost or stolen checks or credit cards.
Memorize your personal identification numbers—don't carry them in your wallet.
Promptly review all monthly financial statements and immediately report any discrepancies.
Retain receipts from all ATM, debit and credit card transactions. When you're ready to dispose of them, make sure your account number is not readable.
Immediately sign new credit cards.
Report unusual telephone or e-mail inquiries or other suspicious activity to your telephone company or local law enforcement authorities.
Learn about the children's Online Privacy Protection Act (COPPA) and follow the tips for parents at the Federal Trade Commission's Web site for children's privacy at http://www.ftc.gov/bcp/conline/edcams/kidzprivacy/index.html. We respect the privacy of your children, and we comply with the COPPA. We do not knowingly collect or retain personally identifiable information from individuals under the age of 13 online.
Regularly review your credit report. Keeping your credit report error free is important. Order a copy of your credit report and report any mistakes to the credit bureau and the creditor reporting the information. See www.ftc.gov for more information on how to request one free credit report per year from each credit bureau.

The three national credit bureau agencies are:

Equifax —www.equifax.com 1-800-685-1111
Experian —www.experian.com 1-888-397-3742
TransUnion —www.transunion.com 1-877-322-8228

Check your billing statements. Review your statements thoroughly. Contact all your creditors immediately if you notice incorrect transactions.
If you lose your credit card or suspect that you have been a victim of identity theft, immediately notify your creditors, local law enforcement and the credit bureau agencies listed above. If you think your identity has been stolen, you may want to visit http://www.ftc.gov/bcp/edu/microsites/idtheft/, sponsored by the Federal Trade Commission.
Update your personal information as necessary by calling us using the customer service number on your account statement.

Important Information about Credit Reporting
We may report information about your account to credit bureaus. Late payments, missed payments or other defaults on your account may be reflected in your credit report.

Automated Payment Option

Capital One Auto Finance^® is pleased to offer an automated payment method for your auto loan. With the Automated Payment Option, your monthly loan payment to Capital One Auto Finance will be automatically deducted from your designated checking or savings account on the day of the month you choose (1st–28th).

Why choose the Automated Payment Option?

It's the No Hassle way to pay. No more worrying about how you'll make your payment, even if you're on vacation or out of town. No more lost statements, no more writing checks, and no more worrying about how long the mail will take. Your payment will always be on time.

But best of all, when you choose the Automated Payment Option, you may be eligible to receive a lower Annual Percentage Rate (APR), which is up to 1/2 of a percentage point (0.50%) lower than if you paid by the Invoice (mail-in) Option. This benefit is already reflected in our rates you see online. Capital One is able to offer a lower interest rate with the Automated Payment Option because it is less costly for us to process this type of payment — and we pass the savings on to you. If you select the Invoice Option, your rate may be up to 1/2 of a percentage point (0.50%) higher.

To be eligible to receive the lower rate, simply select the Automated Payment Option in the Billing Choice section of your loan application, and your APR will automatically be reduced.

How to get started making automated payments

After you purchase your vehicle with your Blank Check®, simply go to www.capitalone.com/autoloans/enroll to enroll and log in to our secure online Account Servicing areas. Once enrolled, you can quickly setup automated payments from your bank and take advantage of additional features offered by our Online Banking system. If you prefer to mail your request, you can download an Automated Payment Authorization form. Both the online and paper forms provide us with the banking information necessary to have your monthly loan payments automatically deducted from your designated checking or savings account.

Canceling automated payments

You may terminate the Automated Payment Option at any time. However, please note: Upon such a termination, if you qualified for the reduced interest rate with the automated payment plan, terminating that option will result in up to a 1/2 of one percentage point (0.50%) increase in the APR on your loan.*

Top 10 Auto Loan FAQs

1.	What types of vehicles does Capital One finance?

Capital One only finances new and used cars, light trucks, minivans and SUVs that will be used for personal use. Vehicles must be 7 years or newer and have less than 70,000 miles. We do not offer financing for commercial vehicles, motorcycles or recreational vehicles. Other ineligible vehicles include: ATVs, amphibious vehicles, armored vehicles, boats, branded/junk/salvaged title vehicles, camper vans, conversion vans, dump trucks, freight liners, gray market vehicles, kit cars, lemon vehicles, limousines, motor homes, taxis, tow trucks, tractor trailers, vehicles that do not have a Vehicle Identification Number (VIN) or title issued to it, vehicles with greater than 1 ton payload capacity.

2.	Are there any restrictions on where I may purchase a vehicle?

Yes. You must purchase your vehicle from a franchised car dealership. A franchised car dealership sells new and used cars for auto manufacturers such as Ford, General Motors, Honda, and other major brands. The manufacturer is often listed in the dealership’s name. You may also purchase a used vehicle from Carmax or the following major car rental agencies: Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, Payless and Thrifty. We do not offer financing for vehicles purchased from independent used car dealers, auto brokers or private party sellers.

3.	Are there any limitations on the dollar amount of your auto loans?

Yes. You may apply for a loan amount of up to $50,000 for new vehicles, $30,000 for used vehicles and $30,000 for refinance loans. Your actual loan amount will be limited based on the value of the specific vehicle that you are purchasing or refinancing. For new vehicles, value is based on invoice price. For used vehicles, value is based on Kelley Blue Book wholesale value or NADA trade-in value (depending on your state of residence). The amount of this limitation may vary and will be specified in your loan package as the "LTV" (loan-to-value) limit. For example, if the value of the vehicle that you are buying is $20,000 and your LTV limit is 110%, then your loan amount will be limited to $20,000 x 110% = $22,000. If you are refinancing an existing auto loan, you must refinance the full payoff amount of your existing auto loan subject to our minimum and maximum loan amounts. We do not offer cash-back refinancing.

4.	What types of documentation may I be asked to provide?

Documentation requirements vary, but you may be asked to provide some or all of the following information:

Copy of valid state-issued identification (e.g., driver's license)
Proof of income
Proof of residence
Personal references

5.	Why didn't I get the lowest advertised rate?

There are several factors affecting the rate you may receive, including (a) your personal credit quality based on your history of repaying various debt obligations, and (b) the depth of your credit history. Advertised rates are offered depending on the individual's excellent and substantial credit and key loan characteristics, including amount, term, vehicle age and selecting the automated payment option .

6.	I have decided not to use the Blank Check or loan package that I received from you. What should I do?

You are under no obligation to use your Blank Check or loan package. You may consider retaining your Capital One documents until you have made your final financing decision to give yourself the maximum flexibility in choosing the right option for you. If you decide to not use them, please simply dispose of the documents safely. You do not need to contact us to cancel your loan application or documents.

7.	Why was my auto loan application declined?

There are several reasons why an application may be declined. Capital One is not able to give out that information to you over the phone, however a letter of explanation will be sent to you stating the reason for your declined application. The letter will include contact information to obtain a free copy of your credit reports. By reviewing your credit reports, you may be able to learn about your credit standing and understand why we cannot approve you at this time. You may even find errors in your credit report. You have a right under the Fair Credit Report Act to know all of the information contained in your credit file at the reporting agencies. You also have the right to dispute the accuracy or completeness of any information in your credit reports by contacting the consumer reporting agency directly.

8.	Will you share my application information with other companies?

Any information you provide will remain safe, secure, and confidential. Review our privacy policy to learn how we protect your personal information. In the event that we cannot approve your application for credit, we may share your application information with a trusted lending partner who may be able to assist you with your auto financing needs.

9.	How do I check the status of my auto loan application?

Click here to check your loan application status online. You will need your zip code and last 4 digits of your social security number to access your application information. You may also check your loan application status at any time by calling our automated system at 1-800-689-1789. You can also reach a live customer service representative by calling 1-800-689-1789 during business hours (M-F 9am-9pm EST, Sat 10am-7pm EST).

10.	How do I login to view my account or make a payment?

Click here for online access to your account to set up automatic payments, manage your account and more. If you are a new customer, you must first enroll in Online Banking. You can enroll in Online Banking as soon as you've received your Welcome Letter. You will typically receive your Welcome Letter via U.S. Mail within 7-10 business days of Capital One finalizing your loan. If you have questions or problems receiving your Welcome Letter, please contact us at 1-800-946-0332 during business hours (M-F 9am-9pm EST).